Meet Emily

Customers are the lifeblood of your company. If they are not happy, your company is not successful. With over 20 years of experience in the contact center space leading Customer Experience, Customer Success, Customer Care, and Program Management teams, Emily Drenis is taking her passion for working with customers and launching her own consulting firm, Dodone.

Through Dodone, Emily uses a fine-tuned blend of  wisdom and passion for a great Customer Experience. Dodone helps companies develop robust, efficient, and rewarding CX & Success Programs. When it comes to customers, the best way to retain them is to exceed their expectations and add value to their company. If you have the right engagement system and appropriate culture in place, the money will follow, and the customers will stay. 

Dodone exists to help companies develop and deploy a Customer Experience & Success strategy with deep empathy and a tailored methodology that will nurture the relationships with their clients and make them trusted advisors for life!